Network Status News & Information

Our direct BGP peering with Google AS15169 is temporarily out of service due to circuit failure. Problem is being repaired. Affected service includes Youtube and Google Cloud Platform Services, their speed will become slower.

我們與 Google AS15169 的直接 BGP 連接因線路故障暫時中斷服務。問題正在修復中。受影響的服務包括 Youtube 和 Google Cloud Platform 服務，速度會比較慢。

光纖網絡升級以及容量提升

Optical fibre network upgrades and capacity expansion

Our Zone A/B/C are being upgraded with hardware and network capacity during the following time frame.

19 Jul 2022 - 30 Aug 2022. [Update: Extended to 15 Sep 2022]

We will reconnect and replace circuits within the network during this period. Service should not be affected but there may be slight fluctuations in network performance.

A/B/C 區域硬件以及網絡容量將會升級以及整合。

時間：2022年7月19日 - 2022年8月30日 [更新：延期到2022年9月15日]

升級期間，服務不會受影響，但不排除短時間網絡有輕微波動。

[UPDATE: Work Completed on 2022/7/8 20:10]

[UPDATE: Work in progress, connections may become unstable at times. 4 Jul 12:15PM]

[UPDATE: Delayed to 5 Jul 2022 due to Typhoon Signal 8]

We have observed one of the ethernet connections between our data centres has slight packet drops, of around 0.5%. Because that ethernet connects to IP transit, usage experience are slightly affected. The reason probably is due to switching equipments in the optical ring. This is being investigated and will be resolved shortly. The ethernet connection may be replaced by a direct optical connection and the target date to resolve is 2 Jul 2022. [UPDATE: Delayed to 5 Jul 2022 due to Typhoon Signal 8]

[更新： 工程 7月8日下午20:10 完成]

[更新： 工程進行中，連線可能受到短暫影響 - 7月4日下午12:15]

[更新：因8號颱風影響，延遲至7月5日]

我們觀察到我們兩個數據中心之間的一個以太網連接有輕微的丟包率，大約為 0.5%。 由於該以太網連接到IP Transit，使用體驗受到影響。原因可能是由於以太網光環中的交換設備問題。這正在調查中，很快就會得到解決。以太網連接可能會被直接光纖連接取代，目標解決問題日期為 2022 年 7 月 2 日。[更新：因8號颱風影響，延遲至7月5日]

One of our upstreams has LAG Link Aggregation issue which drops packets at one of the links in the LAG group.

We have disabled this upstream. Performance to US and Europe may be impacted temporarily.

There is a network maintenance to upgrade firmware of GPON equipment.

Broadband service will be temporarily interrupted during Network Maintenance.

High packet loss was detected on one of the upstream circuit.

Telco was informed and changed the path to protection path to solve the problem.

Problem was resolved at 2022/6/24 1:53AM.

An optical port on a Cisco switch in Zone A was detected down by observium.

The port connects to telco.

Telco was informed and determined that a transceiver needs replacement on the telco switch.

Engineer were dispatched and parts replaced.

Problem was resolved at 2022/6/23 1:05AM.